If you have a question you would like to ask, please contact us.
[su_spoiler title=’ What is the warranty on GPS unit?
Click to open‘]Blue Planet Geomatics warrants its product free from defects in materials and manufacture for one year from the date of purchase on any GPS/GNSS OEM Boards and Enclosures. All GPS/GNSS antennas, cables and accessories are covered for three months from the date of purchase. Blue Planet Geomatics will, at its sole discretion, repair or replace any components that fail in normal use. Such repairs or replacements will be made at no charge to the customer for parts and labour. The customer is, however, responsible for any transportation costs. This warranty does not cover failures due to abuse, misuse, accident or unauthorized alteration or repairs.
THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM PROVINCE TO PROVINCE.
IN NO EVENT SHALL BLUE PLANET GEOMATICS BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHETHER RESULTING FROM USE, MISUSE, OR INABILITY TO USE THIS PRODUCT OR FROM DEFECTS IN THE PRODUCT. SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
To obtain warranty service, call the Blue Planet Geomatics Customer Support Department for a returned merchandise authorization (RMA) number. The unit should be securely packaged with the RMA number clearly marked on the outside of the package and sent freight prepaid to Blue Planet Geomatics. A copy of the original sales invoice is required as the proof of purchase for warranty repairs. Blue Planet Geomatics retains the exclusive right to replace the unit or offer a full refund of the purchase price at its sole discretion. SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.[/su_spoiler]
[su_spoiler title=’ Can I order directly from the manufacturer?
Click to open‘]Blue Planet Geomatics has special agreements in place with our OEM manufacturers to distribute their products within certain geographies. Staff at Blue Planet Geomatics receive regular and on-going training from our manufacturers on new products as well as upgrades to existing equipment. It is our goal to extend this information to our customers in a timely and helpful way.[/su_spoiler]
[su_spoiler title=’ Do you take trade-ins?
Click to open‘]Do we take trade-ins? We do! Keep in mind, the equipment you trade has to be in “good working condition”.[/su_spoiler]
[su_spoiler title=’ What is the expected lead time when we order?
Click to open‘]The lead time for your order begins the business day after we receive your purchase order. Most orders are shipped within 10 working days. Blue Planet Geomatics is dedicated at maintaining stock on popular items. Should your order be required urgently, we can often expedite it and arrange drop shipments with our manufacturers.[/su_spoiler]
[su_spoiler title=’ Does Blue Planet Geomatics share my information?
Click to open‘]Blue Planet Geomatics does not and will not disclose your information to any third party to enable them to market their products and services to you other than those purposes to which you have granted us permission. [/su_spoiler]
[su_spoiler title=’ What is “Geomatics”?
Click to open‘]Geomatics is the discipline of gathering, storing, processing and delivering geographic information or spatially referenced information.[/su_spoiler]
[su_spoiler title=’ How do I contact BluePlanet Geomatics?
Click to open‘]
Got a question regarding a purchase, a repair, a technical issue; call us at 1-519-821-3661 or send us an e-mail at firstname.lastname@example.org. We will contact you within 24 hours.
[su_spoiler title=’ What is the cost of shipping within Canada?
Click to open‘]When shipping within Canada, standard shipping rates apply. Products shipped to Canadian addresses are FOB Guelph, Ontario.[/su_spoiler]
[su_spoiler title=’ What is the return policy for products purchased from Blue Planet Geomatics?
Click to open‘]
Most products carry a 1-year warranty from the manufacturer. Please check the product literature that comes with your items for full details. Keep your original invoice as proof of purchase.
Incomplete shipments must be reported to us within 3 (three) days of customer receipt.
[su_spoiler title=’ What type of guarantee does Blue Planet Geomatics make on its products?
Click to open‘]
Most products carry a 1-year warranty from the manufacturer. Please check the product specs for full details. Keep your original invoice as proof of purchase.
[/su_spoiler][su_row class=”geocta”][su_column size=”1/1″]
Looking for a Price?
[su_button url=”/request-pricing-information/” style=”flat” background=”#f1b434″ color=”#000000″ size=”7″ center=”yes” radius=”5″ text_shadow=”0px 0px 0px #000000″]Click Here to Request a Quote[/su_button]
If you can’t find the part you’re looking for or have a question about any GPS/GNSS solutions or products, call us at 1-888-595-5015 and we’ll help you find what you need, including parts not listed on our website.